Amazon explained the series of events that triggered the episode in an emailed statement. The Echo woke after hearing a word in the couple’s conversation that sounded like „Alexa“ — the usual trigger to begin recording. The speaker later heard „send message“ during the conversation, at which point the device asked, „to whom?“ The pair continued talking in the background and the Echo’s system interpreted part of the chat to identify a name in the couple’s contact list. Alexa then asked aloud if they wanted to send a message to that contact and heard „right“ in more background conversation
