BMC Remedy IT Service Management Suite – available both as an on-premise and a cloud-based solution the BMC Remedy IT Service Management Suitecombines decades of market-leading service support solution experience with a modern, intelligent approach to today’s service desk. From simple help desk control to cloud lifecycle management — from basic change tasking to a full set of extensible out-of-the-box ITIL process modules— from end user self-service to a beautiful, intelligent and mobile solution purpose- built for IT staff, no other ITSM solution meet the needs of the modern service desk
